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Your safety online

Cover online

If you are worried that someone may see what you look at online, these steps can help you stay safer.

  • Simple steps
  • Safe contact
  • Free helplines

In an emergency, call 999.Cannot speak? Use the Silent Solution

Before you start

No method is 100% safe. Some phones, computers and apps keep records you cannot easily see or delete.

Read through these steps and choose the ones that feel safe for you.

The safest choice

Use a device the other person cannot get to. For example, a trusted friend’s phone, or a computer at a library or at work.

Use private browsing

Private browsing stops your phone or computer saving the websites you visit in its history. Close the private window when you finish.

  • Chrome

    On a phone or tablet:
    Tap the three dots, then “New Incognito tab”.
    On a computer:
    Click the three dots, then “New Incognito window”.

  • Safari

    On a phone or tablet:
    Tap the Tabs button, then swipe to or tap “Private”.
    On a computer:
    On a Mac, choose File, then “New Private Window”.

  • Microsoft Edge

    On a phone or tablet:
    Tap the three dots, then “New InPrivate tab”.
    On a computer:
    Click the three dots, then “New InPrivate window”.

  • Firefox

    On a phone or tablet:
    Tap the Tabs button, then the mask icon.
    On a computer:
    Click the menu (three lines), then “New private window”.

  • Samsung Internet

    On a phone or tablet:
    Tap the Tabs button, then “Turn on Secret mode”.
    On a computer:
    Phones and tablets only.

  • What it does not do

    It does not hide what you do from your internet provider, your employer, or anyone checking the network.

Remove pages from your history

If you have already visited our website without private browsing, you can remove our pages from your history. You can remove only the pages you choose, so the rest of your history stays as it was.

  1. Step 1: Open your history

    In most browsers it is in the menu. On a computer you can press Ctrl and H (on a Mac, Command and Y).

  2. Step 2: Find our pages

    Search for “Skyluxe” to find every page you looked at.

  3. Step 3: Delete them one at a time

    Choose each page and delete it, or swipe it away on a phone.

  4. Step 4: Check what else is saved

    Look at your bookmarks, downloads and the pages your browser suggests as you type.

Phones and tablets

Other people may be able to see what you have been doing on a phone or tablet. Things to check:

  • Recent appsClose the browser and any other apps you used.
  • NotificationsTurn off message previews on the lock screen.
  • Saved passwordsDo not let your phone save passwords for accounts you want to keep private.
  • Location sharingCheck whether apps such as Find My, Google Maps or Life360 are sharing where you are.
  • Shared accountsIf someone else knows your Google or Apple password, they may see your history, photos and messages on another device.

Emails and calls from us

  • No emails to you

    We never email the person a request is for. If someone refers you, only they get a short confirmation. We never send texts.

  • A person calls you

    A member of our team will call you, in the way you told us is safe.

  • Nothing saved in your browser

    Our forms do not save your answers on your phone or computer.

On the request form, you can tell us:

  • If it is safe to call you and leave a voicemail
  • If not, another safe way or time to reach you
Request Free Cleaning Support

Getting help

In an emergency, call 999

If you cannot speak: the Silent Solution

  1. Call 999 from a mobile phone.
  2. Listen to the questions. Cough or tap the phone if you can.
  3. If you are asked to, press 55. This tells the police you need help.

These helplines are free to call and have trained staff who can help:

Skyluxe is a cleaning service, not a domestic abuse service. These organisations can give you advice and support.

Talk to us

Questions about this page?

A member of our team will be happy to help. Call or email us during our contact hours.

Monday to Sunday · 9am – 6pm

07508 134040 Call ussupport@skyluxecleaning.com Email us