How we look after your information

Skyluxe Cleaning Services CIC is a Community Interest Company. We provide free essential cleaning services in Northfleet, Kent and surrounding areas. We are funded through donations.

We decide how and why your personal information is used. In data protection law, this makes us the “controller” of your information.

Company name

Skyluxe Cleaning Services CIC

Company type

Community Interest Company (CIC)

Company number

15895058

Registered in

England and Wales

Registered office

3 Lyles Court, 8 London Road, Crayford, Dartford, England, DA1 4FU

Service area

Northfleet, Kent and surrounding areas

We collect only what we need to respond to you. We collect information in these ways.

• When you request free cleaning support, or refer someone

  Who is filling in the form; what help is needed; the person’s name, telephone number, address and postcode, and an email address if they want to give one; and whether it is safe for us to call and leave a voicemail (and, if not, how to contact them safely).

• If you are referring someone else

  Your name, your relationship to them (or your role and organisation if you are a professional), your telephone number and, if you want to give one, your email address. You also confirm that the person knows about the request and agrees to it. We always call the person who needs support.

• When you send us a message

  Your name, how you would like us to reply, your telephone number or email address, and your message.

• When you make a donation

  The amount, and if you choose to give them: your name, an email address for your receipt and a short message to the team. See “Donations” below.

• When you send any of our forms

  To stop spam, our website briefly counts how many forms are sent from your internet connection (its IP address). The count is kept in the website’s memory for up to an hour and is never saved or added to your request.

• When you phone or email us

  Your contact details and what you tell us.

Our website does not keep a copy of what you send. When you send a request or a message, the website emails it straight to our team’s private mailbox, support@skyluxecleaning.com, over an encrypted connection.

The email to our team

Everything you filled in, laid out so we can call you safely. Its subject line holds only the kind of request and a reference number, never your name or details.

A confirmation to you

We never email the person a request is for: if you ask for yourself, we phone you. If you refer someone and give your email, a confirmation goes to you, not to them. For a message, only if you choose email. It holds your first name, a reference number and what happens next. It never repeats what you told us.

Donations

When Stripe confirms a donation, our team gets an email with the amount, a reference, your name (unless you give anonymously) and your message. If you gave an email, we send you a short thank-you.

We never send texts, and we never add anyone to a mailing list.

Information about health, disability or domestic abuse is called “special category” information in the law. It needs extra care.

• Our request form does not ask about health, disability or domestic abuse. It asks only what help is needed, in a few words.
• Please leave out medical details.
• If you choose to tell us something sensitive, on the form or when we call, we use it only to understand what help is needed and to keep people safe when we contact them.

• to review a request and decide whether we can help
• to call you, or the person who referred you, to discuss the request
• to agree the cleaning support, duration, date and time with you, if we can help
• to contact you safely, in the way you told us is safe
• to reply to your messages
• to take a donation, send a receipt if you ask for one, and keep the records the law requires

We do not sell your information. We do not use it for marketing, and we do not send a newsletter.

Data protection law (the UK GDPR) says we must have a legal reason, called a “lawful basis”, to use personal information. These are ours.

Requests and referrals

Legitimate interests: we need this information to respond to a request for free support and to arrange it safely.

Anything sensitive you choose to tell us

Your explicit consent: we only use it if you choose to tell us, and, if someone referred you, we check it with you when we call. You can withdraw it at any time by contacting us.

Messages, calls and emails

Legitimate interests: so we can reply to you.

Donations

To complete the donation you asked to make, and our legal duty to keep accounting records.

Spam protection

Legitimate interests: to keep our forms working and stop automated spam. The count by internet connection is kept for up to an hour, in memory only.

If we believe someone is at serious risk of harm, the law also allows us to use and share information to protect them (the Data Protection Act 2018, Schedule 1, “safeguarding of children and of individuals at risk”).

Giving your name, an email address and a message is optional. You can also choose to give anonymously: then we do not record or show your name.

Card donations (including Apple Pay and Google Pay) are taken by Stripe, a secure payment company. You type your card details into Stripe’s own secure box on our Donate page, so they go straight to Stripe: we never see or store them.

Stripe keeps a record of each payment and sends your receipt if you gave an email. Stripe also uses payment information to prevent fraud, as its own privacy policy explains.

Only members of the Skyluxe team can read our support@ mailbox, where requests, messages and donation emails arrive.

We use two trusted companies to run our website and services. They act only on our instructions and may only use your information to provide their service to us:

Hostinger

hosts our website and our email mailbox, where your request or message arrives

Stripe

takes card donations, including Apple Pay and Google Pay

Some of these companies may handle information outside the UK. When they do, they must protect it to the standard UK law requires, for example with the legal safeguards the ICO approves for international transfers.

We only share your information with other people or organisations if you agree.

There are two exceptions. We may share information without your agreement if the law requires us to, or if we believe someone is at serious risk of harm: for example, we may call the emergency services. We will only share what is needed.

We keep information only for as long as we need it, then delete it.

Request and referral emails

Deleted from our mailbox 12 months after the request is closed

Messages

Deleted from our mailbox 12 months after our last reply

Donation records

Kept for 6 years, because companies must keep accounting records

Spam-protection count

Up to an hour, in the website’s memory only

Our website uses a secure, encrypted connection (https). It does not store requests or messages: it passes them straight to our private mailbox over an encrypted connection, and only our team can read it.

Your answers on our forms stay on the page until you send them: our website does not save them on your device.

For your safety, we never email the person a request is for. If you refer someone, a short confirmation goes to you, not to them; for a message, only if you choose email. It never repeats what you told us, and we never send texts. A member of our team will contact you, in the way you told us is safe.

You have these rights over your information. Using them is free.

• See it

  Ask for a copy of the information we hold about you.

• Correct it

  Ask us to correct information that is wrong or incomplete.

• Delete it

  Ask us to delete your information.

• Limit it

  Ask us to stop or limit how we use it.

• Object

  Object to us using your information where we rely on legitimate interests. We will then stop, unless we have a strong reason to continue that outweighs your interests.

• Change your mind

  Withdraw your consent at any time.

• Take it with you

  Ask for information you gave us in a format you can reuse.

• Complain

  Complain to us, or to the Information Commissioner’s Office (see below).

To use any of these rights, email support@skyluxecleaning.com or call 07508 134040. We will reply within one month. If your request is complex, we may need up to two more months: if so, we will tell you why within the first month.

You have the right to complain to us about how we use your information. Please tell us first, so we can try to put things right.

We will acknowledge your complaint within 30 days, look into it and tell you the outcome without undue delay.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at any time: ico.org.uk/make-a-complaint, or call the ICO helpline on 0303 123 1113 (Monday to Friday, 9am to 5pm). You can also write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

We may update this notice when our services or the law change. The date at the top of this page shows when it last changed.