About us
This website is run by Skyluxe Cleaning Services CIC, a Community Interest Company. We provide free essential cleaning services in Northfleet, Kent and surrounding areas.
Skyluxe Cleaning Services CIC is funded through donations. All cleaning support provided to beneficiaries is free. Donations are voluntary and are not a condition of receiving support.
By using this website, you agree to these terms.
- Company name
- Skyluxe Cleaning Services CIC
- Company type
- Community Interest Company (CIC)
- Company number
- 15895058
- Registered in
- England and Wales
- Registered office
- 3 Lyles Court, 8 London Road, Crayford, Dartford, England, DA1 4FU
- Service area
- Northfleet, Kent and surrounding areas
What this website is for
You can use this website to:
- find out about our free cleaning support
- request free cleaning support for yourself
- refer someone else, with their agreement
- send us a message
- make a donation
How requests work
Submitting this form does not confirm an appointment.
Every request is considered individually, and submitting a form does not guarantee support. We review each request in light of the level of need, eligibility, our service area, available resources and capacity.
A member of our team will contact you by telephone to discuss the request and understand what support is needed. If we can help, we will discuss and agree the cleaning support, duration, date and time directly with you.
Our support is free. You will never be asked to pay for it.
When we cannot help
Support depends on eligibility, operational capacity and available resources. We are a small team funded through donations, so we cannot help everyone. Sometimes we may need to say no, offer less help than was asked for, or ask you to wait.
If we cannot help, we will try to let you know.
Referring someone else
If you send a request for someone else, the person must know about it and agree to it. Please only give information that is correct and that they are happy for us to have.
Staying safe
In an emergency, call 999. Our website and our team are not an emergency service.
If you cannot speak on a 999 call from a mobile, listen to the questions, then press 55 when you are asked. If you need medical help fast but it is not an emergency, call NHS 111.
We are a cleaning service. We cannot give medical, legal or specialist advice, or take the place of support services.
If you are worried that someone may see what you look at online, read Cover your tracks online.
Donations
Donations are voluntary and are not a condition of receiving support. Donating does not affect any request.
Donations are one-off. Card donations (including Apple Pay and Google Pay) are taken by Stripe, and Stripe’s own terms also apply to your payment.
Skyluxe is a Community Interest Company, not a registered charity. We cannot offer Gift Aid on donations.
Using our website
Please use this website fairly. You must not:
- send false, misleading or abusive information
- try to break, overload or get into parts of the website you should not
- copy our words, pictures or logo to use for business without our permission
We try to keep the website working and its information correct, but we cannot promise it will always be available or free of errors. We may change or remove pages at any time.
Links to other websites
Our website links to other websites, such as helplines, the ICO and payment providers. We are not responsible for their content or for how they use your information.
Your privacy
Our Privacy Notice explains how we collect, use and protect your information. Our Cookie Policy explains the few cookies that may be used on this website.
Complaints
If you are unhappy with our website, our service or the way we ask for donations, please tell us. Our contact hours are Monday to Sunday, 9:00am–6:00pm.
Contact hours: Monday to Sunday, 9:00am–6:00pm
We will listen, look into what happened and reply as soon as we can.
Our responsibility and the law
We are not responsible for any loss caused by using this website, or by relying on its content, unless the law says we are. Nothing in these terms limits our responsibility where the law does not allow it, for example for death or personal injury caused by our negligence.
These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales.
We may update these terms. The date at the top of this page shows when they last changed.